Another thing to love about Southwest: their flexibility. Yesterday when I realized that my connecting flight from Vegas to LA was going to be delayed yet another hour due to mechanical problems with the plane back in Tucson, I decided it was time to act. I tried to get on an earlier LAX flight which was oversold but the airline said I could give it a shot…and not loose my seat on my scheduled flight. No extra cost. No hassles. What a delightful change from other airlines which are rarely so flexible and would charge extra to change my ticket. Even more amazing, as i was,rushing back across the airport to see if I could get,on the earlier LAX flight, I passed a gate where a flight to Burbank was boarding. I remembered that my brother lived even closer to Burbank than LAX so,I dashed over to the desk, asked,if there were any seats left and once again, was told it was oversold but worth a try. A few minutes later , my name was called and an hour later I was at the Burbank airport when I got a,text saying my original flight still had not left Vegas. Even though Burbank was more expensive, no one said a word about charging me more or not letting me on the flight. Talk about a good way to build brand loyalty! meanwhile here (see photo) is the reason why I am now staying in a sweet bungalow in Toluca Lake with my brother and his family. Beautiful,area by the way. We walked in some lovely residential areas, passing houses owned by movie stars like Steve Carrell and even sawmthe house that was used as the exterior for the brady bunch!
Thanks for being flexible Southwest Airlines
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