June 28, 2021 · 5:47 pm
We have not flown since March of 2020 and I have been reluctant to fly anytime soon, even post-vaccine, unless absolutely necessary. Now I see this was wise, after receiving schedule changes from Delta today for two necessary trips in October that we are looking forward to — a wedding in Ithaca and a bar mitzvah in New York City. Both schedule changes were not great. I tried calling Delta for help with rescheduling and got a recording that my wait time was…8 hours and 52 minutes.
I thought the “basic fare” meant I could make changes to my ticket with out a fee but apparently not — even though the airline made the change, not us. (This still doesn’t seem right and I’ve looked back at the language from Delta when I bought the ticket and it’s NOT right. We bought our basic economy tix on March 23 — so they should be refundable and changeable, with no fee:
FROM DELTA: Updated as of March 3, 2021
Yes, you can. We understand that your plans may change, to continue simplifying travel, we have eliminated change and cancel fees for tickets originating in North America (excluding Basic Economy tickets purchased after March 30, 2021, which are non-refundable and non-changeable).
By eliminating change fees, you have the flexibility to change the date, time or location of your trip without a fee. Sometimes, your new flight may cost more than your original flight. In this case you would need to pay the difference in price.
MEANWHILE….The website said my only option was to cancel and get a full refund. I decided to keep the Ithaca flight – even though we now have a 3-hour layover in Detroit (maybe I can meet up with my dad at the airport?) – because there were no better options. Meanwhile the flight cost us $358 when booked a few months ago. If bought today, it would cost $908. So I guess we were wise to book ahead. I also had to rebook my car rental to adjust the pickup and drop off times – maybe I was lucky the price for the rental only went up $12?
With the NYC flight, Delta appears to have gotten rid of one of its two direct flights (the early afternoon one) from Des Moines to LaGuardia. Instead of rescheduling me on the other direct flight (at 6 a.m.) Delta rescheduled me for a flight at 10 a.m.-ish with, again, a long layover in Detroit. This time I opted to cancel my rescheduled flights and rebook (for the same price) with the 6 a.m. direct flight, which is not my favorite hour to travel but I’m thinking direct flight is better than ever right now, given the high likelihood of cancelations. Friends who recently flew to see their son in Alaska from Des Moines – had problems with every leg of their trip (three flights each way).
Meanwhile I’m braced for future scheduling changes….
January 25, 2020 · 7:41 pm
We didn’t have much luck with our flights to and fro on American Airlines between Austin-Des Moines. Our outbound flight was cancelled due to weather. That was somewhat expected. Our return flight was cancelled just as boarding began — due to mechanical problems. Which meant we had to stay overnight in Dallas. Not fun.
I get that planes sometimes have mechanical problems (although two flights in a row from Austin-Dallas had mechanical problems on the night we were traveling). My issue is more with the “customer service” reps whose mercy you are at. The reservation agent I got on the phone was snippy and not the least bit sympathetic. The gate counter agent in Austin was kinder. (She assured me that yes, we’d get a voucher to stay at a hotel once we got to Dallas at 9:30 p.m. The reservation agent on the phone made no such guarantee).
In Dallas, at the “customer service counter” I had a really nasty guy. He asked if I had my boarding passes for the next flight. I replied “yes.” Then he said “You told me ‘no.'” Then I countered “No, I told you ‘yes.'”
It was downhill from there. He booked us at a hotel for the night and gave us a voucher. It was 10:30 p.m. and the airport was shutting down. When I asked how we got to the hotel, he mentioned a shuttle. Where do we pick up the shuttle? He wasn’t sure. The agent next to him chastised him and told him to call the hotel and arrange the shuttle and pickup spot for us, which he did begrudgingly. He also gave the shuttle driver our cell number. I asked how long it would take for the shuttle to arrive? He said 20 minutes.
Outside the terminal, in a dim garage area that I wouldn’t have enjoyed waiting in on my own (one poor older woman was waiting solo and she looked nervous), 20 minutes came and went. I called the “Country Inn.” The shuttle was coming, I was told. Another 15 minutes came and went. By this time several other people were waiting. I called the hotel back. Oh, the woman at the hotel desk said, “the shuttle driver went home for the night. He couldn’t find you.” GRRRRR….It was now almost 11:30 p.m. We ended up getting an Uber with a young guy who was supposed to be in Florida early the next morning because his dad was having open heart surgery. The next morning, we took an Uber — we missed the shuttle driver again.
I did get an email from American two days later, apologizing for the flight mishap and giving me 5,000 miles on my frequent flier account. Thanks. I emailed my account of what followed the flight cancellation. Surely they can do better. They agreed, responding promptly with a personal email that included another apology and 5,000 additional flight miles. That was a pleasant surprise and made me feel they were listening. Maybe others won’t have the same bad experience…
May 18, 2018 · 2:31 pm
I was hoping the latest Southwest sale would have some good fares for Des Moines — no such luck, unless you’re going to Saint Louis. But I was pleased to find information (from last fall, who knew?) about American’s new nonstop flights to Philadelphia, which adds more options for international flights on the East Coast. Other American nonstops from Des Moines include: Charlotte (which we’ve used to fly to Europe), Dallas/Fort Worth, Chicago (O’Hare), Washington, D.C. (Reagan National) and Phoenix. Up, up and away!