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Luggage at Last: Lessons learned

We finally received our luggage, five days after it never showed up at O’Hare Airport following Aer Lingus flights from Dublin and before that, Paris. Lessons learned:

  • Do not check luggage.
  • Do not put valuable stuff /things you care about in your checked luggage. Carry it on! This includes items such as: prescription glasses, prescription meds, almost completed diary, gifts for family, the right-foot sneaker — the left-foot sneaker was in my carryon bag.
  • If your checked luggage gets lost, keep bugging Aer Lingus (or whatever airline) for information (i.e. be a royal pain in the ass). We also posted our complaints on Twitter and Facebook with #AerLingus. The tweet got an AL response although who knows how much it helped. The FB post helped me find another good resource: The Aer Lingus Complaints Action Group on Facebook. Yes, there is one and people were very helpful, although it was a bit discouraging to read about people who had waits longer than ours.
  • Request “priority” or “expedited service” — I didn’t know if this existed but apparently it does, or it seemed to get a response. There were “priority” tags on our returned bags, as well as “rush” tags.
  • For Chicago area folks who lose luggage at O’Hare: Our baggage was finally delivered by Alpha-Tech Aviation Services.https://alphatechaviationsvcs.com/ This is good to know because AL told us it was Alpha Delivery Services, which it was not. The poor folks at Alpha Delivery Services, based in Kalamazoo, MI, were very kind – and sounded weary. They have gotten previous emails/calls from frantic people seeking their lost luggage and said AL has given out their number. (This is true. AL gave it to us too.)
  • I don’t know if this helped but I did try the pathetic route – mentioning that our luggage contained prescription meds and eyeglasses.
  • Don’t put cheese in your checked luggage…although ours was vacuumed packed and seemed to survive.

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