If you discover that the airline’s refund is less than you paid for your ticket — as I did, specifically $68 less for my ticket, $50 less for my husband’s ticket – here are words to the wise: Call again and ask what’s up. I did and found out that the shortfall equaled the cost of choosing seats, which is deemed “an additional purchase.” It is also refundable but the refund must be done separately from the rest of the ticket. It’s not clear if an additional refund REQUEST is required, i.e. if I would have been refunded for this additional purchase had I NOT called the airline.
Don’t settle for less.