Hoping this is not a bad sign but man, it’s been tough getting plane tix for our trip next month to Vietnam. I was braced for issues with smaller airlines like Cambodia Angkor Air and Vietnam Airlines but not with Delta. Issues all around unfortunately.
Here’s some words to the wise:
Be patient (or have someone nearby to calm you down)
After booking online, copy whatever info (including confirmation #) pops up on the screen – because you might not get the email confirmation or tix you were promised.
Don’t trust – instead verify. For example, if Delta books you on Vietnam Airlines for the third flight of your 24-hour journey, check with Vietnam airlines to see it can give you a seat assignment – since Delta says it couldn’t do- and better yet see if they’re aware you are on their flight! (They weren’t.)
If something doesn’t seem right, it may not be right . So, for example, call back Delta if the flight it booked you on via Vietnam Airlines doesn’t seem familiar to Vietnam Airlines. Demand a fix! Ask for a supervisor if need be.
Be persistent. Keep holding on the line for a Korean Airline agent to pick up, even if you have to listen to excruciatingly bad tinny muzak. Someone will finally pick up. And if that agent tells you that — contrary to what Delta just told you — they can’t assign you a seat on the Korean Air flight that Delta booked you on, call back Delta — and find another agent who WILL give you a seat assignment. (At least on one of your two Korean Air flights…)
Look in your Junk Mail/Spam – You must might find that missing e-ticket from Cambodia Angkor Air. (we did!)
Be polite. I can’t say I always managed this. But I tried.
Here’s more of the gory details:
With Delta, first they charged us twice for our tickets (once was enough) and it took me more time than it should have on the phone to confirm this and get one of the charges dropped. Then the third leg of my flight — with Vietnam Airlines, booked via Delta, got dodgy. I tried emailing the airlines to get seats and they couldn’t even acknowledge our reservation and said Delta needs to give me a Vietnam Airlines confirmation #. So back to Delta for the code (why didn’t they give it to me to begin with??) but even that didn’t work with Vietnam Airlines. So back to Delta – where I learned that our one confirmation number (for two passengers) is now two separate confirmation numbers, which is inconvenient and even Delta couldn’t explain why/how this happened — and couldn’t change it. Back to the Vietnam Air issue, I asked for a supervisor after the regular agent couldn’t deal. Next we were rerouted so we are now flying on Korean Airlines on the third leg. But getting seats — still not easy. Delta told me to contact Korean Airlines, which finally answered the phone and told me we were only eligible (due to the type of fare we purchased) for advance seat assignments on our outbound flight. But we have to call Delta back to get them. And miracle of miracles, after holding skeptically while the Delta agent did her thing, we did get those seat assignments. So I’m marking that off my list.
I still think it’s WRONG that U.S. airlines gladly sell us tickets on other airlines but then provide almost no help with seat assignments. I am glad that I tried to get seat assignments on Vietnam Air because I ended up learning that they didn’t seem aware that we were on this flight. That was my fear to begin with — that we’d spend hours and hours flying from Des Moines to Minneapolis to Tokyo, only to find out the last leg of our flight to Hanoi was a no go.
Meanwhile there’s Cambodia Angkor Air, which I should have read up on more before I booked a ticket (it gets horrible reviews). I bought a tix from them for a flight from Vietnam to Cambodia on Sept. 1 and never got any email acknowledgement. I’m glad I at least copied the information that popped up on the computer screen after I booked the flight so I have some confirmation but the confirmation number seems to mean nothing. I looked online and I was supposed to get an e-tix within 24 hours of purchase. Five days have passed and no e-tix. We did check to see that the charge cleared on our credit card bill — but only yesterday so maybe that’s the issue. Reaching them seems nearly impossible – no phone. Dodgy email.
Also, on a few flights jointly operated by Cambodia Angkor Air and Vietnam Air, buying the ticket from Cambodia Air was much cheaper — why? Although more expensive, I ended up buying the Vietnam Air ticket because I’ve heard this airline is more reliable and I want to make sure we get back to Vietnam a few days before our flight home.
I’ve planned other challenging trips — to Peru, Japan, Panama – but this one seems to take the cake. That said, I’m very excited for the trip.