With two hours to go before we roll out of town into the great unknown (not that great – just a cottage in northern Michigan that I choose from a vacation rental agency’s website) my cell phone rings. I miss the call because I’m several rooms away but there’s a voicemail message. On comes the chipper voice of a woman who works at the vacation rental agency. She just wants to make sure we got this and that piece of information, to let us know the agency’s toll-free number, that they’re open seven days a week and we should call if we need anything. I like that – and it’s good to hear as we start driving 11 hours to a cottage I don’t know much about other than a one-paragraph description and some photos on a website. Hope it’s a good sign.